Mobile App - FAQ
February 21, 2024:
Known issue on the mobile version of the Uniprix application: validation failure of the date of birth for all persons in care between 7 PM and midnight EST.
This is currently being resolved. In the meantime, please use the web application or validate outside of this time range on the mobile app. We apologize for any inconvenience caused.
Account Creation
How do I start the Uniprix account creation process?
You can begin by accessing the Uniprix website or downloading the Uniprix mobile app on your smartphone. Then, click on the “Create an account” option.
What information do I need to provide to create an account?
During the account creation process, you'll be required to fill out certain information. This typically includes personal details like your email address, creating a password, and any other required fields.
Is there a need to agree to any terms or policies?
Yes, as part of the registration process, you'll need to read and confirm your agreement to the Uniprix App’s Terms and Conditions and the Privacy Policy.
Can I receive newsletters and promotions from Uniprix?
You have the option to confirm if you'd like to receive newsletters from Uniprix. These newsletters provide important health tips and information about offers and promotions at your preferred Uniprix stores.
Is there an option to stay signed in on the app?
Yes, you can choose to stay signed into the application to avoid logging in each time you access it. This option is available during the account creation process as well during the sign-in process.
What happens after I click on "Create an account"?
Once you click on "Create an account," you will receive a verification email at the email address you provided. You need to open this email and click on "Validate" to complete the registration process.
Finalizing the creation of your account:
To finalize the creation of your account, make sure to enter all your information, either through the Web App or the Mobile App.
In the Web App:
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Accessing your Profile and Account:
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Click on ‘Profile then on Account
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Accessing Settings and Personal Information:
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Click on ‘Settings’, then on ‘Contact Information’.
In both the Web and Mobile App:
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Filling out the Forms:
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Fill in the forms by entering your personal information.
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Saving Your Information:
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Once you have completed all the necessary fields, click on Save to store your information and finalize the creation of your account.
By following these steps, your account will be fully set up and you will be ready to use our services.
What if I don’t see the verification email in my inbox?
If the verification email is not in your inbox, please check your Spam or Junk folder. It might have been mistakenly filtered there.
If you did not receive the email, return to the Uniprix app and click on the "Resend" button to have another email sent to you.
What should I do if I still don't receive the verification email?
If you're still not receiving the email, it might be due to a technical issue.
In such cases, please contact our Uniprix Customer Care team at 1-855-219-0728 from 9am to 5pm EST at 1-855-219-0728 or through our online Contact Us form on the website or via the mobile app for assistance.
Can I get help during the account creation process?
Yes, our Uniprix Customer Care team is always available to assist you. If you encounter any difficulties or have questions during the account creation process, please don't hesitate to reach out to them at 1-855-219-0728 from 9am to 5pm EST or through our online Contact Us form on the website or via the mobile app for assistance.
Preferred Store Selection
I want to set a specific Uniprix store as my preferred location in the app. How can I do this?
Setting up your preferred Uniprix store on the mobile app is a simple process! Just follow these steps:
Start on the Home Page:
First, open the app and head to the Home tab. Here, you'll find the option to "Find a Store." Click on it.
Find Your Store:
Enter your address or the region you're interested in. The app will display a list of Uniprix stores in that area.
Make Your Selection:
Browse through the list and select the store that you want to set as your preferred location.
Set as Preferred:
Once you've found your desired store, click on "Set as Preferred." This will save your choice.
Confirmation:
You'll see that your preferred store now appears on your Home page in the app, making it easily accessible for future visits.
After setting a preferred Uniprix store in the app, are there any specific features or benefits that I can access?
Absolutely! Once you've set a preferred Uniprix store in the app, you unlock a variety of convenient features to enhance your shopping experience:
- Direct Contact: Call the store directly from the app (note that standard call rates apply).
- Store Flyer: Access the latest store flyer for weekly deals and promotions.
- Operating Hours: Check the store's hours to plan your visit.
- Directions: Get easy directions to your preferred store.
- Store Services: Explore the range of general and pharmacy services offered at your chosen location.
How do I connect to my pharmacy to see my prescriptions?
For the Web App:
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Navigate to 'Your Pharmacy' and select the 'Your Pharmacy' option.
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Choose Your Pharmacy: Select 'Add a new Pharmacy' or proceed by clicking 'Let’s Go'.
For the Mobile App:
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Access the Home page and click on 'Connect to a Pharmacy'.
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Locate Your Preferred Pharmacy: Use the pharmacy locator wizard to search for your preferred pharmacy by entering the address or region.
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Select Your Pharmacy: Choose the pharmacy you wish to connect to from the search results.
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Complete the Connection: After submission, you will receive instructions on the next screen. These will guide you to contact your selected pharmacy to complete the connection.
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Contact the Pharmacy: Reach out to the pharmacy directly to request the establishment of your connection.*
*Please note that availability of the Connection Service may vary based on your pharmacy's capabilities. Depending on your pharmacy’s participation, please proceed with the following steps accordingly.
If your pharmacy offers the Connection Service:
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Identity Verification and Email Association: The pharmacy staff will verify your identity and ask for your registered email address with the Uniprix app.
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Linking Email to Pharmacy File: The pharmacy will link the provided email address to your pharmacy file.
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Finalize the Connection: You will receive an email notification with a link. Follow this link to complete the registration process on the Uniprix application.
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Prescription management: With the Connection Service, all of your active prescriptions will be loaded into the app. As well, when processing refill requests, the number of refills remaining will be automatically updated whenever dispenses are issued by your pharmacist.
If your pharmacy does not participate in the Connection Service, you will need to input your existing prescriptions manually into the application. Refer to the following FAQ for guidance: My pharmacy does not offer the Connection Service. How do I manage my prescriptions?
Pharmacy services and prescription management
What pharmacy services are available in the Uniprix app?
The Uniprix app offers a variety of convenient services for managing your health and prescriptions.
- Managing Prescription Fills & Refills: You can manage prescription fills and refills for yourself and for those in your care, such as your child or family members under your responsibility.
- Generating Your Prescription List for Tax Purposes: The app allows you to generate a list of your prescriptions for tax purposes.
- Viewing Uniprix Store Flyers: Access the latest Uniprix store flyers to discover current offers and promotions.
- Undertaking a Health Assessment: Perform a health assessment for diseases such as diabetes, hypertension, or osteoporosis. (Disclaimer: The Health Assessment in this app is for informational purposes only and is not a substitute for professional medical advice and is based on your responses to the questions in the assessment, and should not be used for diagnosis or treatment. Always consult your doctor for medical guidance and decisions about your health.)
- Logging Your Health Information: Record your health information to assist in managing your own health. Note that your Uniprix-affiliated pharmacy does not have access to this data.
How do I access my prescriptions?
Accessing and managing your prescriptions in the Uniprix app is straightforward:
- View Current Prescriptions: To see your current prescriptions and to request a new prescription fill, simply click on “View Prescriptions” in the app. This feature allows you to conveniently manage your prescriptions from your mobile device.
- Connection Service: If your pharmacy participates in the Connection Service and you've completed the connection steps, all your active prescriptions will be displayed on the Home page of the Uniprix mobile app.
- Manual Entry: In case your pharmacy does not offer the Connection Service, you have the option to manually enter your prescriptions into the app.
Need Help Connecting?: For details on how to connect your account to your Uniprix-affiliated pharmacy or how to manually enter prescriptions, please refer to the FAQ: How do I connect my file to my pharmacy to view my prescriptions? Do I need a code?
How can I add a new prescription ?
Adding a new prescription to your account is straightforward. Here’s what you need to do in the mobile app:
- Access Your Prescriptions: Start by tapping on the ‘Home’ tab. Then, select ‘View Prescriptions’ for the pharmacy account you want to manage.
- Add a New Prescription: Look for the option ‘New Prescription’ at the bottom-right of your screen and tap on it.
- Photo Rx Submission: The app will guide you through taking and uploading a photo of your prescription. Make sure the photo is clear for easy processing.
- Original Prescription for New Fills: Remember, for the first fill of a new prescription, you'll need to bring the original paper prescription to the pharmacy. This is a legal requirement for dispensing the medication.
- Choose Pick-Up and Time: Enter when you'd like to pick up your prescription. Keep in mind, for the first fill, delivery isn't an option. But, for future refills, if your pharmacy offers delivery, you can choose to have them delivered.
- Your Contact Information: Make sure you provide your phone number. The pharmacy might need to contact you for any clarifications, and they’ll also let you know when your prescription is ready.
- Any Special Instructions?: If you have any specific notes or requests for the pharmacist, don’t forget to include them.
- Confirm Your Request: Once you’ve reviewed all the details, click on ‘Confirm’ to send your prescription request to the pharmacy. For new fills in the web app, please note that the prescription must be submitted through the Photo Rx feature in the mobile app as described above. This ensures that your prescription is processed quickly and accurately.
For new fills in the web app, please note that the prescription must be submitted through the Photo Rx feature in the mobile app as described above. This ensures that your prescription is processed quickly and accurately.
Note:
- Accessibility: Prescriptions added manually are accessible in both the Mobile and Web Apps.
- Refill Requests: You can request refills through both the Mobile and Web Apps.
- Pharmacy Connection Service: If used, your remaining refill count will automatically update.
Need Help Connecting?: For details on how to connect your account to your Uniprix-affiliated pharmacy, please refer to the FAQ: How do I connect my file to my pharmacy to view my prescriptions?
How do I obtain a list of my medications to add to the application?
If you are managing your prescriptions via a manual connection you can do one of the following to receive a list of your medications:
- Ask Your Pharmacy Team: Visit or contact your pharmacy team, and they will be able to print out a list of your medications for you**. This is the easiest way to ensure that all your medication information is accurate and complete.
**Please note that charges may apply at your Uniprix-affiliated pharmacy for providing this list.
- Look at Your Medication Labels: You can find the names of your medications on the labels attached to the medication containers, tubes, or bottles. Simply enter each medication name into the app manually.
By having a list of your medications or entering them directly from the labels, you can effectively manage your prescriptions within the Uniprix app.
Do I have to bring my original prescription with me when I submit a fill request using the Photo Rx functionality?
Yes, you are required to bring your original prescription to the pharmacy even if you submit it using the ‘Photo Rx’ feature. While the pharmacy receives the photo of your prescription, the original prescription is necessary for the medication to be dispensed.
This ensures that all prescriptions are verified and dispensed accurately, in compliance with regulatory requirements.
What is the minimum lead time to fill prescriptions at my Uniprix-affiliated pharmacy?
The minimum preparation time for prescriptions is usually set at 24 hours but could vary depending on the pharmacy. The app will display various timings you can chose from based on your pharmacy’s preparation time.
It's important to note this time frame to ensure timely preparation and avoid delays in receiving your medication.
I want to use the prescription refill service. What do I need to do?
In the Mobile App:
- Ensure that the first prescription has been added to the app and has been processed.
- From the Home Page: Click on ‘View Prescriptions’ from the desired pharmacy account.
- Click on the Renew Button: Select the ‘Renew’ button for the medication you wish to refill.
- Confirm the Selected Medication: Check that the correct medication is selected and click on ‘Next’.
- Pick-Up/Delivery Date and Time: Enter your desired date and time to pick up your prescription or have it delivered.
- Provide Your Phone Number: Ensure you enter your phone number so the pharmacy can contact you if they have any questions, and to inform you when your prescription is ready for pick-up.
- Additional Notes: Enter any notes or special requests for the pharmacist as needed.
- Confirm Submission: Click on ‘Confirm’ to submit your request.
In the Web App:
- Ensure that the first prescription has been added to the app and has been processed.
- From the Home Page: Locate the required prescription from the desired pharmacy account.
- Click on the Renew Button: Select the Renew button for the medication you wish to refill.
- Confirm the Selected Medication: Check that the correct medication is selected and click on Continue.
- Pick-Up/Delivery Date and Time: Enter your desired date and time to pick up your prescription or have it delivered.
- Provide Your Phone Number: Ensure you enter your phone number so the pharmacy can contact you if they have any questions, and to inform you when your prescription is ready for pick-up.
- Additional Notes: Enter any notes or special requests for the pharmacist as needed.
- Confirm Submission: Click on Submit to submit your prescription refill request.
How do I access the new Uniprix application if my account was on the previous platform?
If you're moving from the old Uniprix platform to our new app, here’s a simple guide to help you:
- Check Your Email: You'll receive an email about the migration. It will have a link for you to reset your password. Click on this link to start setting up your account on the new platform.
- Automatic Prescription Transfer: If your Uniprix-affiliated pharmacy is connected with our new platform through the Connection Service, you’ll see all your active prescriptions automatically transferred and visible in the new app.
For Non-Connected Pharmacies:
- If your Uniprix-affiliated pharmacy isn’t part of the Connection Service, you’ll need to re-enter your prescriptions manually in the new app.
- We understand this might be a bit inconvenient, and we’re sorry for that. Please talk to your pharmacist to see if there’s been any update to your pharmacy’s connection status. They can also help guide you through re-entering your prescriptions.
Need Help Connecting?: For details on how to connect your account to your pharmacy or how to manually enter prescriptions, please refer to the FAQ: How do I connect my file to my Uniprix-affiliated pharmacy to view my prescriptions?
We are delighted to have you on our new platform and appreciate your patience during this transition. If you need help or have any questions, please do not hesitate to contact our Uniprix Customer Service team at 1-855-219-0728 from 9am to 5pm EST or through our online contact form on the website or via the mobile app for assistance.
Will I receive a confirmation email for my online prescription renewal request?
When you submit a request for filling or refilling your prescription you will receive a confirmation email.
This email serves as an acknowledgment of your request and provides you with the necessary details about your prescription'’s processing status.
We understand the importance of clear communication in managing your health need and therefore ensure that you are promptly informed every step of the way, from submission to fulfillment of your prescription.
Can I create an prescription renewal account even if I don’t live in Quebec?
Yes, you can create an account for online prescription renewal requests even if you do not reside in the province of Quebec. However, it'’s important to note that Uniprix-affiliated pharmacy locations are only available in Quebec. While the service is accessible to individuals regardless of their location, providing the convenience of managing prescription renewals through the Uniprix app or website, the pharmacy services, as well as delivery orders, are limited to Quebec.
Can the pharmacist refuse to fill one of my prescriptions?
Yes, your pharmacist can refuse to renew a prescription. This decision is based on professional judgment and consideration of various factors, including medical appropriateness, patient safety, and adherence to legal and regulatory requirements.
Can I renew my medications in the application for more than 30 days?
Yes, you can request a medication renewal for a period longer than the standard duration through the Uniprix app. To do this, you can leave a note with your refill request explaining the reason for the extended period, such as going away on vacation. This note will be reviewed by the pharmacy staff when processing your refill request.
Can I connect to a Uniprix-affiliated pharmacy even if I am a new patient and do not have prescriptions yet?
Even if you are a new patient and currently do not have any prescriptions, you can still connect with a Uniprix-affiliated pharmacy. Creating an account and connecting with us is a proactive step in managing your future health needs.
This allows you to have immediate access to pharmacy services when you do have a prescription.
Additionally, as a registered user, you can benefit from our various health and wellness resources, updates, and services tailored to your needs.
We welcome all new patients and are here to assist you with your healthcare journey.
I want to delete my prescription refill request online. How do I do that?
If you need to cancel a renewal request that was submitted by mistake, you must contact the pharmacy directly.
Inform them about the error, and they will assist you in canceling the renewal request. It's important to do this as soon as possible to avoid the processing of the request.
I cannot connect to my account. What do I do?
If you're experiencing difficulties logging into your account, we recommend reaching out to our Uniprix Customer Service team at 1-855-219-0728 or through our online Contact Us form on the website or via the mobile app for assistance.
They are equipped to help you resolve any login issues and guide you through the process of accessing your account.
Prescription management if the connection service is not available
My pharmacy does not offer the Connection Service. How do I manage my prescriptions?
As your pharmacy does not offer the Connection Service, you will need to input your existing prescriptions manually into the application. This step is necessary to utilize the in-app refill feature, as detailed in the following steps:
To add a new prescription:
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From the Home tab, click on the ‘View Prescriptions’ button associated with your desired pharmacy account.
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Add New Prescription: At the bottom-right of the screen, click on New Prescription.
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Photo Rx Submission: Follow the wizard to take and submit a photo of your prescription.
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Original Prescription Requirement: Note that for a new fill, you will be required to bring the original prescription, as it is legally required to process the first dispense.
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Pick-Up Date and Time: Enter your desired date and time to pick up your prescription. Note that due to the above requirement, your prescription will not be available for delivery on the first fill. However, if your preferred pharmacy location offers delivery services, you may request refills to be delivered to you.
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Provide Your Phone Number: Ensure you enter your phone number so the pharmacy can contact you if they have any questions, and to inform you when your prescription is ready for pick-up.
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Additional Notes: Enter any notes or special requests for the pharmacist as needed.
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Confirm Submission: Click on Confirm to submit your prescription request.
Prescription list for tax purposes
Can I download my prescription list for tax purposes? How?
Yes, by following these simple steps, you will be able to generate a detailed statement of your prescription medication purchases.
- Start on the Home Page: Access the Web App and go to the Home Page.
- Find the 'Prescription List for Tax Purposes' Section: Look for the section labeled 'Prescription List for Tax Purposes ' and select 'Download'. Here, you’ll be prompted to enter the date range that covers the period for which you need the statement.
This document, covering your specified date range, can be invaluable for tax filing and keeping track of your medical expenses.
Please note that this functionality to download a prescription list for tax purposes for your prescription medications is currently only available on the Uniprix Web App. We are continuously working to enhance our services and hope to bring this feature to the mobile app in the future.
Personal and patient-in-care account management
Can I link my account to more than one Uniprix affiliated pharmacy?
Yes, you have the flexibility to connect your account with more than one Uniprix-affiliated pharmacy.
This feature allows you to manage your prescriptions and health needs conveniently, regardless of which pharmacy location you prefer to visit.
We are committed to providing you with personalized and accessible healthcare solutions, no matter where you are.
Can I manage all of the health records of my family members within the same account?
Yes, it is possible to manage the health records of all your family members by adding them as a patient-in-care in your Uniprix account as follows:
- In the Mobile App:
- Access the 'Health' tab at the bottom of the screen.
- Click on the “+” icon to add a new person-in-care.
- In the Web App:
- On the Home Page, under the ‘Profile’ banner, click on ‘Add a Profile’.
- Fill in the personal details of the person-in-care, including necessary medical and contact information.
- Ensure to provide accurate information for effective management of prescriptions and health needs.
- Connect to Pharmacy File: Contact your Uniprix-affiliated pharmacy to link this new account to the pharmacy file. This connection will allow you to view their prescriptions in the app.
- For Pharmacies Without Connection Service: If your Uniprix-affiliated pharmacy does not offer the Connection Service, you can still create an account for the person-in-care and manually enter their prescriptions into the app.
This feature allows you to conveniently oversee and handle the health and medication needs of your entire family from one central account.
Need Help Connecting?: For details on how to connect your account to your pharmacy or how to manually enter prescriptions, please refer to the FAQ: How do I connect my file to my Uniprix-affiliated pharmacy to view my prescriptions?
How many family member health records can I manage in my account?
There is no maximum limit to the number of family members' health records you can manage in the Uniprix app. You can add and manage the health records of all your family members, ensuring you have easy access to their medical information and prescriptions all in one place.
Can the file of a person in care be associated to more than one caregiver?
Yes, the account of a person under your care can be associated with more than one caregiver. This allows multiple individuals responsible for the person's care to access and manage their health information, ensuring coordinated and comprehensive care.
Can I view the medications on the record of a person in my care in Uniprix affiliated pharmacies?
Yes, you can view the medications in the file of a person-in-care at all Uniprix-affiliated pharmacies that offer the Connection Service.
This functionality provides a convenient way to manage and oversee the medication needs of someone you are caring for, ensuring their prescriptions are easily accessible and up-to-date.
Can my pet have a health record in the Uniprix application?
Yes, your pet can have a health record in the Uniprix app. This feature allows you to manage and keep track of your pet's medications and health needs through the app, just like you would for any other family member.
My child celebrated their 14th birthday and I manage their prescriptions, is their account deactivated?
Upon turning 14, there is an important update regarding the management of their account.
The account itself remains active, and there is no disruption in the care or prescription services for your child. However, due to privacy regulations your access as a caregiver to view and manage their prescriptions is temporarily restricted.
To continue managing your child's prescriptions, you need to provide updated consent from your child.
Once this is confirmed, please go to or contact your pharmacy to update the consent record. Please note that your child will need to provide consent verbally to the pharmacist.
This process ensures that we adhere to privacy laws and respect the growing autonomy of young patients.
If you have any questions or need assistance with this process, our team at the pharmacy is ready to help you.
If the patient is more than 14 years old, would the sharing of their information to parents using the application not required an autorisation of the 14+ patient?
As soon as the patient turns 14, the connection to the file of the parent in the app is suspended and a message is sent for the patient to renew their consent (or not!)
In the case of an incapacitated person, how do I provide their consent for managing their medication?
In the case of an incapacitated person, consent to manage their medications can be provided by proxy. This means that a designated individual, usually a legal guardian or a family member authorized by law, can give consent on behalf of the incapacitated person.
It is important to ensure that all legal requirements and procedures for proxy consent are properly followed.
General Questions
My pharmacy is closing down. What do I need to do?
If your Uniprix-affiliated pharmacy is closing down, you have the option to transfer your prescriptions to a new pharmacy before the closure by contacting the pharmacy directly to request the transfer of your prescriptions to a new pharmacy of your choice.
Note: The pharmacy will proactively be reaching out to you to navigate this process.
This process is important to maintain your medication regimen without interruption.
Our team is also available to assist you in this transition and ensure a smooth transfer of your prescriptions to your new pharmacy.
Feel free to get in touch with our Uniprix Customer Care team at 1-855-219-0728 from 9am to 5pm EST or through our online Contact Us form on the website or via the mobile app for assistance.
How do I delete my account?
To delete your account, simply navigate to 'Settings' and then 'Account Information' where you will find the option to delete your account.
Once you click on 'Delete', an email will be sent to you requesting confirmation of your decision. This is an important security step to ensure that it is indeed you who is initiating this action.
You will receive a final email notifying you that your account has been successfully deleted.
Please note that your patient file will remain active at the pharmacy to ensure that your historical health information is preserved for future medical needs, in compliance with healthcare regulations.
I forgot my password. What do I need to do?
If you have forgotten your Uniprix account password, you can easily reset it by following these steps:
- Access the Password Reset Feature: On the login page, click on the 'Forgot your password?' link.
- Provide Your Email Address: Enter the email address that is associated with your Uniprix account. It's important to use the email address you used during the account creation or last updated in your account details.
- Check Your Email: After submitting your email address, you will receive an email containing a link. This link will guide you through the password reset process.
- Follow the Link: Open the email and click on the provided link. You will be directed to a page where you can set a new password.
- Reset Your Password: Follow the instructions to create a new password. Make sure to choose a strong and secure password that you haven't used before with this account.
- Complete the Process: Once you have set your new password, you can use it to log in to your Uniprix account.
If you do not receive the email or encounter any issues during this process, please contact our Uniprix Customer Care team at 1-855-219-0728 from 9am to 5pm EST or submit a request through our online Contact Us form on the website or via the mobile app for help in securely regaining access to your account.
I want to modify my password. How do I do this?
Modifying your password is a simple process that ensures the security of your account. Here are the steps you need to follow:
- For the Web App, Go to ‘Your Profile’.
- For the Mobile App, click on ‘Settings’.
- Click on the Account tab.
- Enter Your Current Password: For verification purposes, you will be prompted to enter your current password. This step is crucial for the security of your account.
- Set Your New Password: Enter the new password that you wish to use. For enhanced security, make sure it is a strong and unique password. You will need to enter this new password twice to confirm that it has been typed correctly.
- Submit the Changes: After entering your new password, click on 'Submit' to confirm and apply the changes.
Once you have successfully submitted your new password, it will be immediately updated in your account. Remember to use this new password for all future logins to your Uniprix account. For your security, make sure to keep your password confidential and change it regularly.
How do I modify my personal information?
Updating your personal information on the Uniprix account is a straightforward process. To make changes to your personal details, follow these steps:
- Access the Profile Tab: Log into your Uniprix account and click on the 'Profile' tab. This section is your central hub for all personal account settings.
- Go to Contact Information: Within the Profile tab, find and click on 'Contact Information'. This area is dedicated to your personal details such as your name, phone number, address and more.
- Modify Your Personal Information: Once in the Contact Information section, you will have the ability to modify your personal information.
After making the necessary changes, ensure that you save your updated information. Keeping your personal details accurate and current is important for effective communication and service from Uniprix.
Does my account remain active even if I don’t use it regularly?
Your account remains perpetually active, even if you're not using it regularly.
We understand that your healthcare needs may vary over time, and you might not always need to access your account frequently.
To ensure that you have uninterrupted access to your prescriptions, health records, and pharmacy services whenever you need them, we ensure your account remains active.
This means you can return to using your account at any time without the hassle of reactivating or re-registering.
Why do I need to provide my email address?
Providing your email address is essential for creating your account. It's a key part of ensuring your access to our services and maintaining the security of your personal health information.
Rest assured, we respect your privacy and adhere to strict compliance regulations. Your email will not be used for any purpose other than necessary communications regarding your account and health services.
Additionally, you have the option to opt-in for our newsletters, but this is entirely at your discretion.
We commit to using your email address solely for enhancing your experience with our pharmacy services and keeping your data secure and private.
Technical Questions
What devices are compatible with the Uniprix application?
The Uniprix app is compatible with the following mobile devices:
- iOS Devices: The app requires a minimum of iOS version 14.0. Make sure your iPhone is updated to at least this version.
- Android Devices: For Android users, the app requires a minimum of Android version 11.0. Ensure your Android phone or tablet is running this version or newer.
It is important to have these minimum versions or later for the app to function properly and to access all its features.
Which browsers are supported by the web version of the Uniprix application?
Operating System Requirements:
- Windows: Windows 7 or later, with Windows 10 recommended for optimal performance.
- macOS: macOS 10.12 (Sierra) or later.
Browser Requirements:
- Google Chrome: The latest version is recommended for the best performance.
- Mozilla Firefox: Use the latest version.
- Apple Safari: The latest version, primarily for macOS users.
- Microsoft Edge: The latest version.
Using the latest versions of these browsers will ensure a smoother experience and access to all features of the Uniprix web app.
How do I flag a problem with the application?
If you're having trouble with the web version of the app, we recommend that you reach out for support in the following ways:
- Call the Uniprix Customer Service Team: You can contact the Uniprix Customer Service team directly by phone at 1-855-219-0728.
- Use the Online Contact Form: Visit the Uniprix website and access the Contact Us form to submit your issue.
- Through the Mobile App: Alternatively, you can use the Contact Us feature within the Uniprix mobile app to ask for assistance.
Our customer service is ready to help resolve any issues you may be experiencing and to provide you with further guidance.
Security
Which personal data are collected by the application, and how are they protected?
Uniprix is committed to protecting your personal privacy. The personal information we may collect about you depends on how you interact with our services on Uniprix’s mobile and web applications. For example, we may collect the following information to provide you with our services:
- Contact and demographic information
- Account and transaction information
- Technical information
- Health information
- De-identified location information
We encourage you to read Uniprix’s Privacy Policies in full to understand our privacy practices, available at: https://www.uniprix.com/en/uniprix-app-privacy-policy.
We implement a combination of measures to protect your personal information. For example, we employ technical safeguards such as encryption, firewalls, antivirus software and similar measures where personal information is collected or stored in electronic format.
For detailed information about our data governance and security measures, visit McKesson’s External Privacy Policy available at: 04340e2a-43c9-e60e-ac97-290cf56f91c5 (mckesson.ca).
Does the Uniprix application adhere to a particular code with regards to the protection of personal information?
Our privacy philosophy is based on the 10 fair information principles found in the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
We encourage you to read the Privacy Policies in full to understand how we process personal information and the ways in which we protect it in accordance with applicable privacy laws, available at: https://www.uniprix.com/en/uniprix-app-privacy-policy
Is my online prescription refill request managed securely and in confidentiality?
Yes, your privacy is prioritized when you make an online prescription renewal request. Depending on the volume and sensitivity of the personal information, the purposes for which it is used and the format in which it is stored, we implement a combination of measures to protect your personal information, some of which include technical safeguards such as encryption, firewalls, antivirus software and similar measures.
We encourage you to read the Privacy Policies in full to understand our privacy practices.
For detailed information about our data governance and security measures, visit McKesson’s External Privacy Policy available at: 04340e2a-43c9-e60e-ac97-290cf56f91c5 (mckesson.ca).
How can I contribute to protecting the confidentiality of my personal information?
To help protect the confidentiality of your personal information when using account services, you can take several important steps:
- Keep Your Password Secret: Always create a strong, unique password for your Uniprix account and do not share it with anyone. Regularly update your password to enhance security.
- Avoid Sharing Your Account: Even with family members, it's important to maintain individual accounts to ensure personal information remains private.
- Secure Your Devices: Make sure that any device you use to access the Uniprix app or website is secure, updated with the latest security software, and locked with a strong passcode.
By following these best practices, you contribute to the overall security of your personal data and support Uniprix's efforts in protecting your privacy.