As we collectively navigate the unprecedented nature of COVID-19, our pharmacist-owners and their teams continue to work on the frontlines to provide essential healthcare services to their communities, while ensuring their stores and staff remain safe and healthy.
We wanted to share a number of important steps our independent pharmacists are taking to promote and protect your health during this time.
Increased Hygiene Practices
We continue to practice increased hygiene measures in our pharmacies. This includes regularly disinfecting the in-store equipment, workstations and cash registers, strict hand washing policies, and offering benefits for staff to stay home if they experience symptoms.
Furthermore, many of our locations have implemented these additional measures:
- Installation of hand sanitization stations at the entrance of the pharmacy.
- Patient triage protocols to better identify their needs, as well as assess if they’re experiencing any symptoms.
- Implementation of protective materials in frequently used areas, for example plexi-glass barrier, stickers on the floor to mark safe distancing while waiting in line, restriction of high-traffic areas.
This is what you can do to help us:
Social Distancing In-Store: Please keep a 2-meters distance from other customers and staff when you visit your pharmacy and follow the infection prevention guidelines established in each store.
Contactless Payment: Where possible, we ask that customers use contactless methods of payment. The transaction threshold for these types of transactions have been temporarily increased, when possible.
Feel Sick, Stay Home: Customers experiencing symptoms of fever, cough, or shortness of breath are asked not to enter the pharmacy. Contact your Public Health Authority for assessment and call the pharmacy to arrange ways to have your health and wellness needs met.
Paper flyer distribution stopped as of April
In order to reduce the circulation of paper in the community, as we continue to support the collective effort in the context of the COVID-19 pandemic, we have decided to temporarily suspend the distribution of our paper promotional flyer until further notice.
We encourage our consumers to visit our online flyer (on our website and mobile application) to know the current offers, as we are committed to honouring our promotions and to continue to provide you with the best possible service during these challenging times.
Use of home delivery and electronic renewals at your convenience
Avoid unnecessary errands, including visits to your pharmacy. We offer alternatives that will allow you to receive your medication and items directly to your home including:
- Delivery services or curb-side pick-up for medication and other items. Call your pharmacy directly for availability and to arrange details.
- Ask your doctor to provide your prescription directly to your pharmacist via fax or by phone.
- Use our online renewal and submission service for your medication prescriptions through our mobile application.
30-Days Prescription Fills
Pharmacists will only supply medication for 30 days, with rare exceptions, and at the pharmacist’s discretion. This policy aims to ensure that all patients have access to their medication.
Modifying store hours
If you are part of at-risk groups (elderly or immunocompromised people), stay home. Many establishments offer delivery services to provide you what you need right from the comfort of your home, whether it is food or medication. Your pharmacy also offers services allowing you to stay home in self-isolation to protect yourself:
- Delivery services
- Curbside Pick-Up
- Online Renewals through our Mobile Application
Delivery Services must follow strict hygiene standards to stay operational, so rest assured they are the safest method for you and others to get your essential items.
If you need to, have a family who lives separately, or a friend help run errands for you.
If you have any questions or concerns regarding your medication, please call your pharmacist.
Managing appropriate supply of PPE and personal hygiene essentials
Personal Protective Equipment (PPE) and personal hygiene items are in high demand. If you are seeking these types of products, please call your pharmacy to verify product availability before visiting.
Product limits have been established for certain items, in order to ensure they remain available for the largest number of people.
Some items may be out of stock. We are working hard with our suppliers to replenish and refill shelves as new stock becomes available. Some products may not be available at your pharmacy at this time, including: face masks, protective gloves, and hand sanitizer.
We’re here for you
As essential front-line healthcare providers, your pharmacist and their team remain hard at work and dedicated to your health and well-being. Once again, thank you for your understanding and continued support in this collective endeavor.